Bringing curiosity and collaboration to improve the processes, technology, and people that deliver good services.
Making s**t happen
k+
Facilitation Participants
k+
Facilitation Participants
50
k+
Facilitation Participants
+
Experiences Launched
+
Experiences Launched
100
+
Experiences Launched
People Trained
People Trained
22
People Trained
Previous Clients
Previous Clients
Case Studies
Pandemic Service Pivot
Client:
Chicago Detours
Pandemic Service Pivot
Chicago Detours
In 2020, our team of six rapidly prototyped and iterated with design research to pivot our product, technology, customer need, and customer segment.
Business Strategy
Design Research
Design Sprints
Process Improvements
Pandemic Service Pivot
Client:
Chicago Detours
Pandemic Service Pivot
Chicago Detours
Pandemic Service Pivot
Client:
Chicago Detours
Pandemic Service Pivot
Chicago Detours
In 2020, our team of six rapidly prototyped and iterated with design research to pivot our product, technology, customer need, and customer segment.
Business Strategy
Design Research
Design Sprints
Process Improvements
Pandemic Service Pivot
Client:
Chicago Detours
Pandemic Service Pivot
Chicago Detours
In 2020, our team of six rapidly prototyped and iterated with design research to pivot our product, technology, customer need, and customer segment.
Business Strategy
Design Research
Design Sprints
Process Improvements
Discovery Research & Strategy
Client:
Span Studio
Discovery Research & Strategy
Span Studio
Conducted primary & secondary research to generate strategic options for company rebranding. Outputs included 5Es framework & journey maps.
Industry Research
Competitive Research
Virtual Interviews
Quantitative Research
Discovery Research & Strategy
Client:
Span Studio
Discovery Research & Strategy
Span Studio
Discovery Research & Strategy
Client:
Span Studio
Discovery Research & Strategy
Span Studio
Conducted primary & secondary research to generate strategic options for company rebranding. Outputs included 5Es framework & journey maps.
Industry Research
Competitive Research
Virtual Interviews
Quantitative Research
Discovery Research & Strategy
Client:
Span Studio
Discovery Research & Strategy
Span Studio
Conducted primary & secondary research to generate strategic options for company rebranding. Outputs included 5Es framework & journey maps.
Industry Research
Competitive Research
Virtual Interviews
Quantitative Research
Project Ideation & Roadmap
Client:
Illinois Medical District
Project Ideation & Roadmap
Illinois Medical District
Designed digital solution roadmap that encouraged diverse stakeholder engagement with district's spaces while supporting the long-term strategic plan.
Systems Thinking
Co-creation
Stakeholder Management
User Research
Project Ideation & Roadmap
Client:
Illinois Medical District
Project Ideation & Roadmap
Illinois Medical District
Project Ideation & Roadmap
Client:
Illinois Medical District
Project Ideation & Roadmap
Illinois Medical District
Designed digital solution roadmap that encouraged diverse stakeholder engagement with district's spaces while supporting the long-term strategic plan.
Systems Thinking
Co-creation
Stakeholder Management
User Research
Project Ideation & Roadmap
Client:
Illinois Medical District
Project Ideation & Roadmap
Illinois Medical District
Designed digital solution roadmap that encouraged diverse stakeholder engagement with district's spaces while supporting the long-term strategic plan.
Systems Thinking
Co-creation
Stakeholder Management
User Research
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Designed a full-day city immersion with conceptual frameworks as the culminating experience of a DEI leadership retreat for 600 people.
Social Impact
Facilitation
Inclusive Design
Stakeholder Management
Journey Mapping
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Designed a full-day city immersion with conceptual frameworks as the culminating experience of a DEI leadership retreat for 600 people.
Social Impact
Facilitation
Inclusive Design
Stakeholder Management
Journey Mapping
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Designed a full-day city immersion with conceptual frameworks as the culminating experience of a DEI leadership retreat for 600 people.
Social Impact
Facilitation
Inclusive Design
Stakeholder Management
Journey Mapping
Change Management
Client:
Chicago Detours
Change Management
Chicago Detours
Managed journey mapping workshops, evaluated SaaS solutions, and prototyped processes to improve 14 workflows for the employee experience.
Service Design
UX Design
Prototyping & Testing
Workshop Facilitation
Employee Experience
Change Management
Client:
Chicago Detours
Change Management
Chicago Detours
Change Management
Client:
Chicago Detours
Change Management
Chicago Detours
Managed journey mapping workshops, evaluated SaaS solutions, and prototyped processes to improve 14 workflows for the employee experience.
Service Design
UX Design
Prototyping & Testing
Workshop Facilitation
Employee Experience
Change Management
Client:
Chicago Detours
Change Management
Chicago Detours
Managed journey mapping workshops, evaluated SaaS solutions, and prototyped processes to improve 14 workflows for the employee experience.
Service Design
UX Design
Prototyping & Testing
Workshop Facilitation
Employee Experience
Educational App Development
Client:
Design Museum of Chicago
Educational App Development
Design Museum of Chicago
Developed a map and prototypes for a educational, self-guided city experience app, "What kind of designers are you?"
Prototyping & Testing
UX / UI Design
Ideation Workshop
Ethnography
Wireframing
Educational App Development
Client:
Design Museum of Chicago
Educational App Development
Design Museum of Chicago
Educational App Development
Client:
Design Museum of Chicago
Educational App Development
Design Museum of Chicago
Developed a map and prototypes for a educational, self-guided city experience app, "What kind of designers are you?"
Prototyping & Testing
UX / UI Design
Ideation Workshop
Ethnography
Wireframing
Educational App Development
Client:
Design Museum of Chicago
Educational App Development
Design Museum of Chicago
Developed a map and prototypes for a educational, self-guided city experience app, "What kind of designers are you?"
Prototyping & Testing
UX / UI Design
Ideation Workshop
Ethnography
Wireframing
What I Bring to Your Project
15+ years experience: a service blueprint
Evidence
Frontstage
Backstage
Support
1st Design Business
Featured on MTV and reached customers across the globe.
Started eCommerce merch company as a college student.
Graphic Design
Web Design
Entrepreneurship
1st Design Business
Featured on MTV and reached customers across the globe.
Started eCommerce merch company as a college student.
Graphic Design
Web Design
Entrepreneurship
1st Design Business
Featured on MTV and reached customers across the globe.
Started eCommerce merch company as a college student.
Graphic Design
Web Design
Entrepreneurship
Bachelor of Arts
Studied English Lit. & Art History.
Founded a school literary arts magazine.
Analysis
Communications
Visual Art
Bachelor of Arts
Studied English Lit. & Art History.
Founded a school literary arts magazine.
Analysis
Communications
Visual Art
Bachelor of Arts
Studied English Lit. & Art History.
Founded a school literary arts magazine.
Analysis
Communications
Visual Art
Journalist
Published articles about business, economy, culture.
Interviewed 200+ subjects and learned how to research.
Ethnography
Market Trends
Stakeholder Mgmt
Journalist
Published articles about business, economy, culture.
Interviewed 200+ subjects and learned how to research.
Ethnography
Market Trends
Stakeholder Mgmt
Journalist
Published articles about business, economy, culture.
Interviewed 200+ subjects and learned how to research.
Ethnography
Market Trends
Stakeholder Mgmt
Tour Director
Directed multi-day tours and updated travel books.
Coordinated front- and backstages of service delivery.
Leadership
Facilitation
Design History
Tour Director
Directed multi-day tours and updated travel books.
Coordinated front- and backstages of service delivery.
Leadership
Facilitation
Design History
Tour Director
Directed multi-day tours and updated travel books.
Coordinated front- and backstages of service delivery.
Leadership
Facilitation
Design History
Master of Arts
Completed interdisciplinary studies.
Analyzed complex concepts and theoretical frameworks.
Sociology
Marketing Strategy
Systems Thinking
Master of Arts
Completed interdisciplinary studies.
Analyzed complex concepts and theoretical frameworks.
Sociology
Marketing Strategy
Systems Thinking
Master of Arts
Completed interdisciplinary studies.
Analyzed complex concepts and theoretical frameworks.
Sociology
Marketing Strategy
Systems Thinking
Founder
Launched 100+ digital and physical experiences.
Scaled to serve 150k+ customers. Garnered national media attention.
Service Design
UX Design
Team Leadership
Founder
Launched 100+ digital and physical experiences.
Scaled to serve 150k+ customers. Garnered national media attention.
Service Design
UX Design
Team Leadership
Founder
Launched 100+ digital and physical experiences.
Scaled to serve 150k+ customers. Garnered national media attention.
Service Design
UX Design
Team Leadership
Design Education
7 courses, 50+ books & podcasts, 2,250+ minutes on ADPList.
Immersed myself in the service design community.
User Research
Synthesis
Insights
Design Education
7 courses, 50+ books & podcasts, 2,250+ minutes on ADPList.
Immersed myself in the service design community.
User Research
Synthesis
Insights
Design Education
7 courses, 50+ books & podcasts, 2,250+ minutes on ADPList.
Immersed myself in the service design community.
User Research
Synthesis
Insights
Service Design
Currently provide service solutions to consulting clients.
Coordinating people, processes, and tech - perhaps for you?
Service Design
Journey Maps
Prototyping
Service Design
Currently provide service solutions to consulting clients.
Coordinating people, processes, and tech - perhaps for you?
Service Design
Journey Maps
Prototyping
Service Design
Currently provide service solutions to consulting clients.
Coordinating people, processes, and tech - perhaps for you?
Service Design
Journey Maps
Prototyping
Testimonials
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Principal of Studio Y,prev. at Gensler
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Principal of Studio Y,prev. at Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Principal of Studio Y,prev. at Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Principal of Studio Y,prev. at Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Principal of Studio Y,prev. at Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
Let’s Connect
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Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist